Every day counselors, nurses, psychiatric technicians, and others are called upon to intervene in crisis situations that may become dangerous if not handled properly.
This course will explore the prevention of aggressive behavior and crisis intervention techniques, which can include verbal de-escalation and physical interventions. We will identify the definition of aggression, warning signs of aggressive behavior, strategies to diffuse aggressive situations, crisis intervention techniques, and staff responsibilities after an event.
This course will award 2 continuing education hours. Please see the board approval box for course approvals.
Author: Leesa M. Robertson, M.Ed., CAP, LMHC
Ms. Robertson, M.Ed., CAP, LMHC is a Licensed Mental Health Counselor in Florida and a Licensed Professional Counselor in Georgia. She is credentialed in alcohol and other drug counseling.
Course Information:
Relevance and Target Audience: This course is designed for master's level counselors and social workers, addiction professionals, and nurses who have direct care time with clients who may display aggressive behavior. This course will help these professionals prevent and de-escalate volatile situations.
Content level: Intermediate
Course Format: This course is offered as a self-paced distance learning format (reading-based online activity)
System Requirements: This course is offered online. Internet connection required.
Course Completion Information: To earn continuing education credit, professionals must register and pay the fee for the course. They must read the content and demonstrate understanding by earning a minimum score of 70 percent on testing materials. The certificate of completion will be able to be downloaded after the above is completed. Refunds and Cancellations will be granted upon request with the withdrawal of credit for the course.
For questions, concerns or to request special accommodations, please call 866-863-4225 or email [email protected] Course ID: 20-903517
CEBroker Provider Number: 50-204
CEBroker Course ID: 20-970990
CEBroker Provider Number: 50-32249
CEBroker Course ID: OHSW 20-962342
TO BEGIN THIS COURSE:
Click on Take Course below, right
Objectives:
Upon successful completion of this course the learner will be able to:
1. Identify aggression.
2. Identify warning signs for aggressive behavior.
3. Identify strategies for de-escalating aggression.
4. Describe examples of crisis intervention techniques to use when violence occurs.
I. Aggression
II. Two Forms of Aggressive Behavior
A. Verbal
B. Physical
III. Application
IV. Anxiety Level
V. The Supportive Staff Response
V. The Agitated Client
VI. Setting Limits
VII. Verbal De-escalation
VIII. Tension Reduction
IX. Nonverbal Communication
X. Warning Signs Of Aggressive Behavior
XI. Strategies for Diffusion
XII. Intervention Techniques
Board Approvals:
National Approvals
Bayside Continuing Education dba BaysideCEU.com, provider 1793, is approved to offer social work continuing education by the Association of Social Work Boards (ASBW) Approved Continuing Education (ACE) program. Organizations, not individual courses are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. BaysideCEU.com maintains responsibility for this course. ACE provider approval period: 02/04/2023 through 02/04/2026. Social Workers participating in this course receive 2 continuing education credits.
BaysideCEU has been approved by NBCC as an Approved Continuing Education Provider, ACEP #6098. Programs that do not qualify for NBCC credit are clearly identified. BaysideCEU is solely responsible for all aspects of the programs.
This course has been approved by Bayside Continuing Education and Development Provider Number 81892, as a NAADAC Approved Education Provider, for educational credits. NAADAC Provider number 81892 is responsible for all aspects of the programming.
State Approvals
CCAPP California Consortium of Addiction Programs and Professionals (CCAPP) Provider Number OS-21-336-0623
Florida Certification Board
Florida Board of Nursing
Registered Nurse: General
Advanced Practice Registered Nurse: General
Licensed Practical Nurse: General
Florida Board of Nursing-Certified Nursing Assistants
Certified Nursing Assistant General
Florida Board of Clinical SW, MFT and MHC, #726
Licensed Clinical Social Worker: General
Licensed Marriage and Family Therapist: General
Licensed Mental Health Counselor: General
South Carolina Board of Social Work Examiners
Licensed Baccalaureate SW: Social work-related continuing education not provided by a trained social worker
Licensed Masters SW: Social work-related continuing education not provided by a trained social worker
Licensed Independent SW: Social work-related continuing education not provided by a trained social worker
Licensed Independent SW Clinical Practice: Social work-related continuing education not provided by a trained
social worker
Licensed Independent SW Advanced Practice: Social work-related continuing education not provided by a trained
social worker
Licensed Independent SW Dual: Social work-related continuing education not provided by a trained social worker
South Carolina Board of Examiners For Licensure of Professional Counselors And Therapists
Licensed Psycho-Educational Specialist: Continuing Education Related to Psycho-education
Licensed Marriage and Family Therapist: Continuing education related to marriage and family therapy
Licensed Professional Counselor: Continuing education related to professional counseling
Licensed Addiction Counselor: Continuing education related to addiction counseling
South Carolina Board of Nursing
Advanced Practice Registered Nurse: General
Licensed Practical Nurse: General
Registered Nurse: General
Georgia Board of Nursing
Licensed Practical Nurse: General
Registered Professional Nurse: General
West Virginia Board of Social Work
Licensed Independent Clinical Social Worker: Category I
Licensed Graduate Social Worker: Category I
Provisional License: Category I
Licensed SW: Category 1
Service Worker Registrant: Category 1
Ohio Counselor, SW, MFT Board
Licensed Profesional Clinical Counselor: Continuing Education for Counselors
Licensed Professional Counselor: Continuing Education for Counselors
Licensed Independent SW: Continuing Education for Social Workers
Registered Social Worker Assistant: Continuing Education for Social Workers
Licensed Social Worker: Continuing Education for Social Workers
CEBroker Provider Number: 50-204
CEBroker Course ID: 20-882169
CEBroker Provider Number: 50-32249
CEBroker Course ID: OHSW 20-915520
Many state boards accept hours approved by other state and national boards. If your board is
not listed here please contact them directly.
